Return, Replacement, and Refund Policy for Asterock Energy Private Limited

Effective Date: [Jan 2019]

At Asterock Energy Private Limited, we strive to ensure that our customers are satisfied with their purchases. This policy outlines the terms and conditions for returns, replacements, and refunds.

1. Eligibility for Return

Returns are not allowed unless the product is:
– Damaged at the time of delivery.
– Not functioning as per the specifications at the time of delivery.

In such cases, only a replacement will be provided. Returns for any other reason will not be accepted.

2. Conditions for Replacement

– Replacement requests must be raised at the time of delivery. Once delivery receipts and
– The product must be in its original condition, unused, and with all original packaging, manuals, and accessories.
– Proof of purchase (invoice or receipt) is mandatory for initiating a replacement.
– Replacements are subject to stock availability.
– The customer must ensure the proper handling and return of the defective product during the replacement process.

3. Refund Policy

Refunds are only possible under the following conditions:
– If the order is cancelled before processing.
– Refund requests after the order has been processed will not be entertained.

– Refunds on transportation, logistics, handling, application fees at various agencies, and file preparation charges for net metering/any others will not be entertained, and such amounts will be deducted from the amount before any refund is made.

Special Conditions for EPC Projects:
Refunds are not allowed for any payments made toward EPC (Engineering, Procurement, and Construction) services.

Refund Methods:
– Refunds will be credited to the original mode of payment used during the purchase.
– For cash-on-delivery (COD) orders, refunds will be issued via bank transfer. Bank details must be provided by the customer.

4. Solar Products Warranty

– All solar products sold online come with the manufacturer’s warranty as specified in the product documentation.
– Warranty claims must be made directly with the manufacturer only unless specified by Asterock Energy Private Limited.
– Customers are responsible for following the warranty claim process as guided by the manufacturer.

5. How to Initiate a Replacement or Refund

– Contact our customer support team via:
  – Phone: [7428500927]
  – Email: [info@asterockenergy.com]
– Provide details of the issue, along with photos or videos (mandatory and applicable) to facilitate quick resolution.
– Our team will review the request and guide you through the process.

6. Shipping Costs

– If the replacement is due to a defect or error on our part, the shipping costs will be borne by Asterock Energy Private Limited.
– For other reasons, customers may be responsible for shipping costs.
– Customers are advised to use reliable and trackable shipping services for returning products.

7. Service and Installation Issues

– For service and installation-related issues, customers must report the problem within 7 days of service completion.
– Asterock Energy Private Limited will provide resolutions such as reinstallation, repair, or necessary adjustments free of charge if the issue arises due to an error on our part.

8. Dispute Resolution

In case of any disputes, our team is committed to resolving them amicably. For unresolved issues, customers may escalate the matter to [Insert Contact/Authority].

9. Online Order Cancellation

– Orders can be cancelled without penalty if the request is made before order processing.
– For custom or made-to-order products, cancellations are not allowed after the production process has started.

10. Policy Updates

This policy is subject to change without prior notice. Customers are advised to review this policy periodically.

—
For further queries or assistance, please contact our customer support team. We value your trust and are committed to providing you with the best service.